Frequently Asked Questions

Welcome to our FAQ Page

General

We can try!

You can send us 5-6 beads sewn onto a piece of paper or cloth. (Please do not send loose beads). Be sure to include your name and contact information. With the COVID-19 pandemic, we are not checking our PO Box as frequently. Please let us know if you send a sample; that way, we’ll know to make a trip to the post office.

Mail samples to:

Bead & Powwow Supply

PO Box 1570

Mt Pleasant, MI 48804-1570

No. We are Millenials and don’t understand how print catalog ordering works. Or how to make a catalog. Or why…. All of our inventory is online at this website.

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Bead & Powwow Supply is owned by Ellie Mitchell, who is Anishinaabe (Eagle Clan) and an enrolled member of the Saginaw Chippewa Indian Tribe of Michigan. The Saginaw Chippewa Indian Tribe is made up of the Saginaw Bay, Black River, and Swan Creek bands of Anishinaabeg, whose homelands cover the shores of Lake Huron from just north of present-day Detroit to areas around present-day Alpena and west to the middle of lower present-day Michigan. The Saginaw Bay, Black River, and Swan Creek Anishinaabeg were signatories to the 1819 Treaty of Saginaw. Later treaties in 1855 and 1865 established the modern Isabella Indian Reservation in Mount Pleasant, Michigan. Bead & Powwow Supply warehouse and office are physically situated within those original treaty boundaries.

Besides Ellie, Bead & Powwow Supply staff have represented a number of tribes, including other Saginaw Chippewa members and descendants, several Odawa tribes of Michigan, some non-indigenous folk, and most recently, a stray Shoshone-Bannock we found wandering Anishinaabewaki.

At this point, we are focusing on ecommerce. Any plans travel, pop-up shops, art shows, storefronts, etc, are on the back-burner while this public health crisis continues.

Ordering Info

Yes, if you Contact Us within 24 hours or sooner of the time your order was placed. We try to get orders out as soon as possible and we cannot guarantee that requested changes can be made more than 24 hours after the order is placed. Once orders are shipped, they cannot be changed. 

Ordering online is faster.

We do accept phone orders. Please remember that we are a small family-run business and business matters often take us away from the phone. If we do not answer right away, please leave a message with your full name or email and we will return your call.

Yes, we are required, by law, to charge sales tax to all orders shipping to Michigan or Wisconsin addresses. If you are an enrolled tribal member residing on a reservation in Wisconsin and are therefore tax exempt, let us know in the order comments. Your order must be shipping to your on-reservation address. We’ll need your tribal affiliation and your tribal id # for our records and we will remove the sales tax from your order and adjust your payment.

Michigan Resident Tribal Members - you are still charged sales tax. You can apply for your annual sales tax refund with MI Form 4013. (google it)

Product Info

In a word, no. Unlike many of our competitors, our business model was designed around ecommerce. That means that our website is our main selling space and everything we have is listed on here. We also use software to make sure online stock levels are accurate. What’s on the website is what we have. This is especially true with 16/0 Seed Beads, 13/0 and 15/0 Charlottes, and all of the stock from Beader’s Paradise. We don’t have secret stock piles of these items reserved for customers who use the right word combination - we promise. That would be a pretty good way to go out of business.

Note, there are occasional exceptions to this. Sometimes, requested items are en route to us, or just arrived. This is most likely to happen with things like needles, certain 11/0 and 10/0 Seed Beads, and 11/0 2-cuts. However, as the coronavirus pandemic continues, even that is becoming less likely. So, it doesn’t hurt to ask us, but don’t be surprised when the answer is “no.”

No, we offer our products at retail only.

Please note that many businesses use “wholesale” as a marketing buzzword on offerings that are not really wholesale. Check out our listings. Many of our items are priced similarly or lower than some companies’ “wholesale.”

Beads are made in batches, which occasionally yield varying results in color. This phenomenon is known in the industry as "dye lot variation." At any given time, we may have multiple dye lots within the same color of bead. Our policy is to offer the same dye lot to fulfill an order but sometimes, we don't have enough to meet your needs. In this case, we will send you multiple dye lots. If you order the same bead from us multiple times, you may receive different dye lots.

If you are doing a large project, like a powwow outfit, and need the same dye lot, we recommend that you order in bulk. Ordering in bulk for your entire project can help ensure that you get a single dye lot for everything. We offer bulk beads by special order. Please Contact Us if you need to place a bulk order.

Returns

We accept returns and exchanges on most items within 30 days of your order. Returns will be issued store credit. Products must be unopened, unstrung, undamaged and in re-saleable condition.

Please Contact Us for a ret urn merchandise authorization.

Your return will be processed once we receive the items. You will receive a code for store credit to use on our website. We are not responsible for return shipping costs. We do not refund original shipping charges.

We do not accept returns/exchanges on clearance items, closeouts, special orders, books, earring findings, rhinestone banding and fabric cut by the yard, kits and sets.

Occasionally, we make mistakes while packing orders. If you have received the wrong item, please Contact Us. We will take care of it right away and at no cost to you.

Shipping Info

Yes. There are some considerations:

1) The COVID-19 pandemic has slowed international shipments. Packages to Canada are taking a month or longer to arrive. There is nothing we can do about this.

2) It is up to you to be aware of the exchange rate and any fees your bank/financial institution may apply.

3) International parcels are subject to a duty. This is your responsibility to pay. The fee goes to the Canadian government. We have nothing to do with it. If you refuse to pay the duty, your abandoned package will be returned to us. Your original shipping charge will not be refunded. We cannot mark packages as gifts; that is illegal and unethical.

4) We recognize the US/Canada border for what it is - an imaginary line imposed by settler-colonial governments, cutting through Anishinaabewaki. Unfortunately, the Postal Service believes in the border and charges us international rates to ship to Canada. Those rates are reflected in your shipping charge. Do we wish they were lower? Yes. Is there anything we can do about it? No.

5) While your package is in the US, usps.com will have the most up-to-date tracking info. Once it moves into Canada, Canadapost.ca usually has more up-to-date information.

Yes, besides the United States and Canada, we ship to a variety of countries all over the world. Please note that the customer is responsible for any duties, taxes, fees imposed by their government.

COVID-19 has caused significant delays in package delivery. Please allow extra time for your order to arrive.